Student Information

Competency-Based Training

Competency-Based Training (CBT) is a training approach based on outcomes achieved on the job rather than processes or the time taken. These outcomes are assessed or reviewed against the specific industry or enterprise competency standards, which have been established.

The competency standards selected will reflect your particular systems, processes and practices.

Training needs are identified through assessment/review against these competencies. Development programs are then tailored to fill the skill gaps. By doing this, the approach aims to also recognise skills already gained and used in the workplace, and avoid the need for repetition in training - so long as the required outcomes are proven!

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Client selection, enrolment and orientation

Course participants are required to complete a Registration Form. The information requested in this form will be used by Search & Rescue (SAR) Training Australia for research, statistical and internal management purposes only.

All information collected by Search & Rescue (SAR) Training Australia is subject to the terms and conditions of our Privacy Policy.

Information regarding training and assessment, rights and responsibilities, welfare and guidance, resources and course structures are outlined in these policies or detailed course material.

Students are responsible to ensure training programs offered by Search & Rescue (SAR) Training Australia meet their requirements or the requirements of their employer or potential employer.

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Language, Literacy and Numeracy Assessment

Support is provided to students requiring assistance in this area. Please identify this when you register.

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Fees, Charges & Cancellations

Students are responsible for payment of all fees and charges unless other arrangements have been made with Search & Rescue (SAR) Training Australia.

Search & Rescue (SAR) Training Australia reserves the right to make changes to courses including fee structures at any time prior to enrolment.

All course fees are payable in full at time of enrolment.

If a student withdraws from training or service more than 14 days prior to the commencement date of the training or service, 50% of fees paid will be refunded.

If a student withdraws from training or service between 14 days and the commencement date of training or service, fees are not refundable.

If a student withdraws after the commencement of the training or service, fees are not refundable.

All requests for a fee refund must be made in writing to the Principal.

Search & Rescue (SAR) Training Australia undertakes to conduct training or the provision of services on the date or dates as advised however Search & Rescue (SAR) Training Australia may cancel or defer training or service on 7 days notice. Search & Rescue (SAR) Training Australia will conduct this training or provide the service at another mutually acceptable time or Search & Rescue (SAR) Training Australia will refund the total amount paid by way of course fees. Search & Rescue (SAR) Training Australia shall not be liable in any way whatsoever for any expenditure or liability or loss including consequential loss incurred by the client as a result of the cancellation of training or service. Some training programs and services require minimum student numbers before the training or service will proceed.

Should Search & Rescue (SAR) Training Australia cancel training or the provision of services for any reason not within the control of Search & Rescue (SAR) Training Australia, Search & Rescue (SAR) Training Australia may, at our discretion, reschedule the training to a mutually agreed time, or refund the course fee paid by the student. In any such case Search & Rescue (SAR) Training Australia shall not be liable in any way whatsoever for any expenditure or liability or loss including consequential loss incurred by the student.

Training and/or services developed for individual organisations or client groups may include additional terms and conditions to those outlined in this policy that will be included in the individual training or service agreement between the client and Search & Rescue (SAR) Training Australia.

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Student Support Services

Course participants may receive academic or vocational counselling from training staff or other qualified persons. Training staff monitor participant's progress and intervene to provide counselling or support as appropriate.

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Recognition of Current Competency (Recognition)

The Recognition process acknowledges that people may already possess some or all of the knowledge, skills and attitudes included in the qualifications through life experiences, previous work, and/or training.

If you want to be assessed for your previous experience please apply within one month of registering and commencing your studies. Students may request to be assessed for Recognition for the particular unit or qualification by completing and submitting the Application for Recognition Assessment form.

Clients who believe they are currently competent in the unit or qualification may wish to apply for Recognition without undertaking any course of study. To apply for recognition the client will be required to pay the relevant fee and submit the Application for Recognition to Search & Rescue (SAR) Training Australia. The application will be assessed and the client will be advised accordingly. Should a competency assessment be required arrangements will be made that are suitable to both the client and Search & Rescue (SAR) Training Australia.

Click here for more information.

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Assessment Procedures

Assessment is competency-based and is designed to determine whether the participant can demonstrate the competencies that make up the qualification.

Qualified assessors are responsible for your assessment and have agreed to conduct themselves as outlined in the Search & Rescue (SAR) Training Australia's Code of Conduct.

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Complaints, Grievances and Appeals Procedure

In the event of a grievance or an appeal, a participant can:

  • Talk directly with the person concerned to resolve the problem
  • Seek the assistance of your Teacher or Assessor
  • Consult the Principal at Search & Rescue (SAR) Training Australia.

Everyone should be aware that they have a right to have issues related to this program, addressed. This includes any disagreement about the outcome of any assessment conducted.

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Appealing an Assessment

To lodge an appeal against a decision, participants will need to:

  • Ensure that Search & Rescue (SAR) Training Australia receives written advice of appeal no later than 14 days after a formal assessment is made.
  • Submit an appeal detailing:
    • Participant's name
    • Assessor's name
    • Competency against which the appeal is being lodged
    • Specific reasons why the original assessment decision should be changed
    • Evidence to support the reason for the appeal

Each appeal will be reviewed, a decision reached and the participant notified within 14 days of the appeal lodgement date. Participants will be notified in writing and all details will be kept confidential.

Appeals should be sent by email addressed to:

The Principal
Search & Rescue (SAR) Training Australia
principal@sartraining.com.au

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Disciplinary Procedures

While undertaking any program conducted by Search & Rescue (SAR) Training Australia students are required to act in a manner consistent with Search & Rescue (SAR) Training Australia's Code of Conduct and the laws of the Commonwealth and/or States and Territories of Australia.

Students who fail to abide by the ideals outlined in our Code of Conduct may be the subject of disciplinary action that may consist of the issue of a formal warning, cancellation of results, immediate withdrawal from class or expulsion from further involvement in the training program.

Behaviour or conduct that is contrary to the laws of Australia will be subject of a report to the authorities.

Students who are undertaking Search & Rescue (SAR) Training Australia programs under the auspices of their Employer Company remain subject to the disciplinary policies and procedures of their Employer Company.

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Mutual recognition

Mutual recognition is a feature of the Australian Quality Training Framework which allows a Registered Training Organisation (RTO) in one State or Territory to operate in another State or Territory without a further registration process.

Mutual recognition also provides for qualifications or statements of attainment issued by one RTO to be accepted and recognised by another RTO.

Search & Rescue (SAR) Training Australia will recognise all qualifications and statements of attainment issued by other RTOs.

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Flexible Learning

Search & Rescue (SAR) Training Australia recognises the principles of flexible delivery. Programs are designed to emphasise the flexibility of delivery and assessment to maximise the opportunity for access and participation by disadvantaged students.

Delivery alternatives may include self-paced learning, distance modes of learning, online learning, flexible timetabling, face to face, coaching, on and off the job modes.

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Access and Equity

Access and equity policies are incorporated into the RTO's operational procedures. The organisation prohibits discrimination towards any group or individuals in any form, inclusive of:

  • Gender
  • Pregnancy
  • Race, colour, nationality, ethnic or ethno-religious background
  • Marital status
  • Physical or intellectual or psychiatric disability, or any organism capable of causing disease
  • Sexual orientation
  • Age (in relation to compulsory retirement)

Programs are designed and wherever possible facilities set up to enhance the flexibility of delivery in order to maximise the opportunity for access and participation by disadvantaged students.

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Privacy Act and Freedom of Information

Search & Rescue (SAR) Training Australia values your privacy.

Search & Rescue (SAR) Training Australia abides by the Freedom of Information and Privacy Act and has implemented privacy principles to protect the privacy of student information.

These principles include:

  • Non-disclosure of a student's personal details to any unauthorised person, and
  • Non-disclosure of details of training and assessment conducted for any student to any unauthorised person.

We will not otherwise disclose information about you unless the disclosure is required or authorised by law or you have consented to our disclosing the information.

When you provide personal information and email addresses to Search & Rescue (SAR) Training Australia you consent to this information being used by Search & Rescue (SAR) Training Australia, and our staff, in connection with your participation in training programs conducted by Search & Rescue (SAR) Training Australia and/or our training partners.

Personal information provided by you will be used by Search & Rescue (SAR) Training Australia in connection with student administration, provision of services and the dissemination of relevant information to staff, current students, and to remaining in contact with graduates.

Personal information provided by you may be divulged, at the discretion of Search & Rescue (SAR) Training Australia, to authorised personnel such as emergency service workers, medical practitioners or medical staff in the case of an emergency situation, such as an accident or illness, where Search & Rescue (SAR) Training Australia believes that this emergency, accident, or illness affects, or has the potential to seriously affect, the health and/or wellbeing of the student or Search & Rescue (SAR) Training Australia staff.

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Completion

On completion and the signing of the Record of Performance, Search & Rescue (SAR) Training Australia will issue you with a course certificate, unit of competency or a nationally recognised qualification.

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Partial Completion

If a student does not complete the whole qualification and has been assessed as competent in one or more units of competency, a Statement of Attainment can be issued. Please contact your assessor to discuss how to organise this.

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Access to records

Students are able to access assessment records/results at any time on written request to Search & Rescue (SAR) Training Australia.

Should students require a third party to access their personal record, a "Consent to Disclose Information" letter is required.

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Code of Conduct

All Search & Rescue (SAR) Training Australia staff, assessors and students are guided by our Code of Conduct that is based on the values of Integrity, Respect and Responsibility.

Students

Students will treat each other with respect, courtesy, impartiality and sensitivity and act honestly and ethically in their dealings with each other.

Students will ensure that they do not become involved in or encourage, the behaviour of discrimination, harassment or bullying of other students or staff.

Students will ensure that they do not act in a manner that unnecessarily or unreasonably interferes with the work of teachers, assessors or other students.

Students will ensure that they act ethically and honestly in the preparation, conduct, submission and publication of academic work, and during all forms of assessment, including formal and informal examinations and tests.

Students agree to comply with all lawful directions issued by their trainer/assessor.

Staff and Assessors

All Search & Rescue (SAR) Training Australia's staff, and assessors, are bound by the Code of Conduct that can be obtained by clicking on the link - Staff/Assessor Code of Conduct.

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Workplace Health and Safety Policy

Search & Rescue (SAR) Training Australia management is firmly committed to a policy enabling all work activities to be carried out safely, and with all possible measures taken to remove (or at least reduce) risks to the health, safety and welfare of workers, contractors, authorised visitors, and anyone else who may be affected by our operations.

We are committed to ensuring we comply with the Work Health and Safety Act 2011, the Work Health and Safety Regulations 2011 and applicable Codes of Practice and Australian Standards as far as possible.

Click here to see our WH&S Policy

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current as at July 2019

Last modified: Friday, 26 July 2019, 8:11 AM